Care
How EILLON orders travel from the Copenhagen studio to you — and how returns work when a bottle is not quite right.
The paid Beles restock sample is a pre-order and dispatches after the next Beles batch is ready and has passed final inspection. The wording displayed on the restock page at payment is the applicable expected window; no fixed release date is guaranteed unless a dated window is published there.
The €90 bottle reservation is a deposit, not a shipped item and not full payment for a 50 ml or 100 ml bottle. A private purchase window, final balance, and bottle dispatch terms are sent separately. Paid restock samples may be cancelled for a refund before dispatch. Bottle deposits are refundable before shipment; if a deposit has already been applied to a final bottle order, cancellation before dispatch includes that deposit amount.
When bottles are offered for sale, complimentary delivery applies to Denmark, Sweden, Norway, Germany, France, the United Kingdom, and the United States unless otherwise stated in your order confirmation. Each flacon is hand-wrapped in archival cream paper and packed to protect the cap, emblem, and glass faces in transit.
Dated dispatch windows are confirmed in writing only when they can be supported. Until then, the restock sample uses the readiness-and-inspection window published on the restock page and does not imply a fixed date.
Unopened orders may be returned within 30 days of delivery for a full refund of the product price, unless your order confirmation states otherwise. To begin a return, email care@eillon.maison with your order reference.
This voluntary return policy does not limit mandatory consumer cancellation, conformity, or guarantee rights.
The €60 Beles restock sample payment is credited in full toward one 50 ml or 100 ml bottle purchased within 30 days after sample dispatch. Credit applies once per customer for that restock and cannot be combined with other promotions unless noted.
If a bottle arrives damaged or an item is missing, contact us within 48 hours with photographs of the packaging and flacon. We will replace or refund at no additional cost.
For shipping or return enquiries: care@eillon.maison. Full legal terms: Terms.
Last updated: 10 July 2026
Each flacon travels from the Copenhagen studio with the same care it was composed with.
Love this moment.
The Letter
Private purchase links and studio letters before the public boutique opens.
Studio index
Dispatch windows, restock signup, and purchase flow—filed from studio policy.
Leave your email and size interest on the Beles page. We send one restock letter when the next batch is ready—no charge today, unsubscribe anytime.
Filed from /beles
Beles full bottles are not in open boutique stock. The separate next-restock file states whether a €60 restock sample or €90 refundable bottle reservation is open; no full-bottle payment is taken there.
Filed from /beles
No. The restock list records email and size interest only—it does not hold inventory or guarantee allocation. A separate paid bottle reservation, when open, appears only in the Beles next-restock file.
Filed from /shipping
Restock and newsletter forms never take payment. The Beles next-restock page is the only payment path when its status says checkout is open; otherwise its buttons remain disabled.
Filed from /shipping
You receive one private restock letter when Beles returns—no charge at signup. Unsubscribe anytime via care@eillon.maison.
Filed from /shipping
The next-restock file has two paid paths when checkout is open: a €60 restock sample, or a €90 refundable deposit for a private 50 ml or 100 ml purchase window.
The deposit is credited to the later bottle purchase. No full 50 ml or 100 ml bottle payment is taken on the restock page, and the page shows its live status before any Stripe redirect.
Filed from /beles/preorder
The €90 deposit secures a private purchase window for one 50 ml or 100 ml Beles bottle and is credited in full toward that final purchase.
It is refundable on request before shipment. If already applied to a final bottle order, cancellation before dispatch includes that €90 amount. The remaining bottle balance is not charged on the restock page.
Filed from /beles/preorder
The sample dispatches after the next Beles batch is ready and has passed final inspection. EILLON does not promise a fixed release date unless a dated window is published on the restock page.
A bottle reservation deposit opens a later private purchase window; the bottle dispatch window is confirmed before the remaining balance is requested.
Filed from /beles/preorder
